Frequently Asked Questions (FAQ)

Here is a list of the most Frequently Asked Questions (FAQ) from EngineeringCPD.com users. If you are unable to locate the answer to your questions on this page, please contact us here.

 

Log In and User Account (5)

How do I find the courses I have purchased?

To view the course material, take assessments, or download certificates of completion, use the My Account link at the top of any page. Once you have logged in, look for the My Courses link in the center of the page. There you will see a list of all courses purchases. Click the title to view the course material, assessments and certificate of completion.

Do I need to establish a user account and login to use EngineeringCPD.com’s website?

You need to have a user account and login when you wish to:

  • Purchase courses or webinars online for CPD hours, or
  • Access information stored in My Account, such as your certificates of completion and receipts from previous purchases.

Otherwise, you are free to browse EngineeringCPD.com without logging in. You have access to a wealth of information on the site, including course descriptions, summaries of CPD requirements, and abbreviated “preview” versions of each course.

How does EngineeringCPD.com use the information that I provide?

We use the information you provide to us to process purchases and to create your certificate of completion. We also may use your email and mailing addresses to communicate information to you about your account.

Do you provide information about me to other parties?

Engineering CPD Online Pty Ltd, the parent company of EngineeringCPD.com, will not share information about you to any other party without your consent, except as follows:

  • When purchasing a course using your credit card, information that you input is provided to PayPal, our secure online payment processor.

EngineeringCPD.com respects your privacy. Please refer to our Privacy Policy for more information.

How can I access my user account on EngineeringCPD.com if I forget my password?

EngineeringCPD.com makes it easy to access your account even if you’ve forgotten your password or changed your email address.

  • If you have simply forgotten your password, click the Forgot Password link located on the My Account log in page.
    • A new password will be sent to your registered email account. Log in with this temporary password, then click the Change Password link to create a new password that is easy for you to remember.
  • If you no longer have access to your registered email address, click the Change Email link located on the My Account log in page.
    • You will be asked the “challenge” question that you set up at the time of account creation. When this has been answered correctly, you will be prompted to enter your new email address. You can then use the new email address to access your account and / or to change your password if desired.
  • If you cannot remember your password and do not know the answer to your challenge question, contact our Customer Service Team by clicking Contact Us for help.

How can I change my registered email address?

You can change your email address in one of several ways.

  • If you know your registered email address and password, log in to your account, then click the Change Email Address link in the navigation panel on the left of the page.
    • Your email address will be automatically changed.
  • If you no longer have access to your registered email address, click the Change Email link located on the My Account log in page.
    • You will be asked the “challenge” question that you set up at the time of account creation. When this has been answered correctly, you will be prompted to enter your new email address. You can then use the new email address to access your account and / or to change your password if desired.
  • If you cannot remember your registered email address and do not know the answer to your challenge question, contact our Customer Service Team by clicking Contact Us for help.

Pricing, Payment and Security (6)

What forms of payment does EngineeringCPD.com accept?

EngineeringCPD.com accepts a wide variety of payment methods:

  • All major personal and corporate credit cards, including Visa, MasterCard and American Express
  • PayPal
  • Purchase order for pre-approved companies

To discuss set-up of a purchase order account, please our Customer Service Team by clicking Contact Us.

Does EngineeringCPD.com offer discounts?

Yes, EngineeringCPD.com periodically offers discounts to our customers. To be informed when discounts may be available, sign up for our Newsletter.

How do I know that my credit card transaction will be secure?

Our secure online payment processor is PayPal, the global leader of online payment services. PayPal uses state-of-the-art 128 bit SSL encryption technology and has the most advanced payment processing system available to safeguard your transactions. SSL encryption technology transfers data to your credit card company using scrambled code, so that it cannot be intercepted and used by third parties.

Additionally, EngineeringCPD.com accepts payment using PayPal payments, offering an even higher degree of security for your information.

Can I get a receipt for my course payment?

You will be emailed a receipt each time you purchase a course or webinar. Additionally, you can access and print a copy of your receipt at any time using the Order History link located on the My Account page.

Who is responsible for maintaining records of my CPD courses?

You are ultimately responsible for maintaining a record of your CPD courses. Upon successfully completing a course or webinar on EngineeringCPD.com, you should print the certificate of completion and save it for your records in the event that you are audited by your licensing board. For your convenience, we provide free, unlimited access to additional copies of your certificate through your login account.

Currency

All course prices are in Australian dollars and include Goods and Services Tax (GST) applicable to the sale of goods in Australia. Currently this is 10% of the sale price. For sales outside Australia, customers may be able to claim back the GST. If you think this might apply to you, please Contact Us for more details

Record Keeping (4)

What documentation is provided to prove to my board that I completed a EngineeringCPD.com online course?

Upon successfully completing a course or webinar, you will be able to print a certificate of completion for your records. This certificate has been designed to meet the requirements of the various engineering bodies. If you are selected for audit by your board, EngineeringCPD.com is happy to provide additional copies of your certificates.

Who is responsible for maintaining records of my CPD courses?

You are ultimately responsible for maintaining a record of your CPD courses. Upon successfully completing a course or webinar on EngineeringCPD.com, you should print the certificate of completion and save it for your records in the event that you are audited by your licensing board. For your convenience, we provide free, unlimited access to additional copies of your certificate through your login account.

In the event that I misplace my certificate of completion, can I obtain another copy from EngineeringCPD.com?

You may access a copy of your certificates 24 hours a day, seven days a week by clicking My Account at the top right of any page on our website. Certificate copies can be accessed by clicking the My Courses link.

Does a record of my course completion need to be sent to my licensing board?

Engineering boards do not typically require you to submit course completion certificates when renewing your license. However, you may be required to list continuing education activities and you may need to provide a course certificate of completion if you are audited by your engineering board. Check with your board for your CPD requirements.

Acceptance of CPD Certificates (3)

What type of activity is accepted for CPD hours by engineering boards?

The rules vary between boards, but boards typically accept a continuing education activity that meets the following criteria: “A course or activity whose purpose and objective are clear with a content that will maintain, improve or expand the skills and knowledge of the licensee’s field of practice.”

  • Online Courses
    • Internet courses are accepted that require engineering continuing education provided that the student passes an assessment to successfully complete the course and the assessment is graded.
  • Webinars
    • Webinars are accepted for CPD hours that require engineering continuing education.

Will my engineering board accept CPD hours awarded by EngineeringCPD.com?

Yes. Engineering boards typically mandate continuing education to maintain licensure and it is the individual engineer’s responsibility to ensure that activities meet board requirements. All EngineeringCPD.com courses and webinars have been designed to meet the requirements of engineering boards that do not have formal approval processes. Further, all EngineeringCPD.com courses and webinars comply with the guidelines set forth by the National Council of Examiners for Engineering and Surveying (NCEES) in the US, which is the model used by most states in the US to design their continuing education requirements.

With EngineeringCPD.com, you can rest comfortably knowing your CPD hours will be accepted. We are the leading provider of continuing education exclusively for engineers in Australia, New Zealand and the UK. We don’t offer training for any other profession. Our focus is to provide the most relevant content for engineers.

What is my board’s requirement for the number of CPD hours required for license renewal?

The number of CPD hours and requirements vary between countries. Go to CPD Requirements for more information.

Taking Courses Online (7)

Can I retake the assessment if I do not pass it on the first attempt?

You may retake the assessment as many times as necessary to pass it at no additional charge for a period of one year after the date of course purchase.

What is the passing grade for an online assessment?

A score of at least 70% is required to pass the assessment.

How long is the assessment and is the assessment timed?

Assessments are not timed. After purchasing the course, you can view and print the assessment; and you can take as long as you like to complete it.

Courses contain at least 10 assessment questions. Longer courses may have more questions. The number of questions for each assessment is specified on the course overview page for the course. Assessments are made up of multiple-choice and true/false questions.

How is the assessment structured?

Assessments contain multiple-choice questions with one possible correct answer. A small percentage of the questions may be true/false.

How much time do I have to take an online course?

You have one year from the date of course purchase to take and pass the assessment for CPD hours. Courses not completed within that time frame are ineligible for CPD. CPD hours are not awarded for courses until the assessment has been passed.

How do I take an online course?

Taking online courses on EngineeringCPD.com is easy.

  • Browse course topics and select a course.
  • Set up a user account and log in to pay for the course.
  • Review the course material online anytime at your leisure.
  • Take the short online assessment whenever you are ready. Your assessment will be automatically graded and you will be able to instantly see the results.
  • Upon passing the assessment, you can immediately print a certificate of completion for your records.

For step-by-step instructions on taking a course for CPD hours, see How It Works.

How do I access the course or an assessment for a course that I’ve already purchased during a previous site visit?

All courses and webinars that you have purchased can be accessed using the My Account link at the top of any page of our website. Once logged in, select My Courses and you will see the list of courses and webinars. Click the title of the appropriate course to access the course material, assessment, and certificate of completion.

Technical Support (6)

Why does the system not accept my email address and password?

There are a number of reasons why you may not be able to log in to your account:

  • Did you type your email address and password correctly? Check the spelling and try again.
  • Is your caps lock on? Your password is case-sensitive and must be entered exactly as it was originally entered. If you cannot remember your password, click the Forgot Password link.
  • Are you entering the correct email address? If you cannot remember the email address used to create your account, contact our Customer Service Team by clicking on Contact Us.
  • Are you a registered user? You must first sign-up as a new user to purchase and take courses on EngineeringCPD.com.
  • Do you have “cookies” enabled on your browser? Cookies are required on EngineeringCPD.com and a “high security” setting on your browser may block the acceptance of cookies. To check the settings, click your Internet Options settings (the location of this link varies by browser) and check “privacy” or “cookies.”
  • Having other issues? Contact our Customer Service Team by clicking on Contact Us.

I am unable to download the course PDF file.

To download, view, and print course files, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be uninstalled before installing a new version. Additionally, the download may offer to install an alternate browser, which is not required for use of the program. We do not suggest that you install the alternate browser.

If you are unable to download a course file by clicking on the link, right-click the link and select “Save As” to save the file to your hard drive.

I am unable to download my course certificate of completion.

To download, view, and print your certificate, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be uninstalled before installing a new version. Additionally, the download may offer to install an alternate browser, which is not required for use of the program. We do not suggest that you install the alternate browser.

If you are using a program other than Adobe Reader and having issues with your certificate, such as information missing from the certificate, it is suggested that you download the latest version of Reader using the link above, but do not switch from your current internet browser as doing so may introduce new issues.

If your certificate does not print properly, check the print setting on your PDF program. Verify the following settings:

  • Select paper size based on document size
  • Paper scaling: Shrink to fit printable area
  • Auto rotate and center
  • Portrait orientation

Some of the text and graphics on EngineeringCPD.com do not display properly on my screen.

The design of EngineeringCPD.com is optimized for the Microsoft Internet Explorer series of web browsers. The functionality of the website, including creating a login account, purchasing courses, taking assessments, etc., works with any web browser. However, there are some text and graphics that may appear slightly different than our web designers intended when displayed on your screen if you use a web browser other than Microsoft Internet Explorer.

Certain sections of the website may contain both secure and unsecure information and generate a warning from your browser. In this case, please answer that you wish to display ALL content. Otherwise, graphic content will be blocked. If you have received this message and did not answer the warning question correctly, you can refresh the page using Control+R and you will be presented with the warning question a second time.

Certain mobile devices (phones and tablets) may not display courses listed on the site as ‘interactive.’ This is due to incompatibility of Adobe Flash with some mobile devices. All PDF-based courses should render properly on tablet devices. It is not recommended to access any courses via mobile phones due to screen size limitations.

I misspelled my name when creating my login account.

Any information that you input when creating your login account can be changed at any time by clicking on Edit Profile Information in the My Account menu.

Note that any changes that you make to your Profile Information will not be reflected in previously created certificates of completion. Thus, changing your name in your Profile Information will not result in the new name being added to existing certificates in your account from previously completed courses. The new spelling will, however, be applied to certificates for courses completed in the future.

How do I clear my browser cache?

Your internet browser (Internet Explorer, Firefox, Chrome, Safari, Opera, etc.) maintains stored copied of web pages and pictures in order to speed up how fast web pages are displayed to you. This is called a browser cache and the files contained are referred to as cached files.

The browser cache allows you to speed along the internet quicker. However, sometimes the browser cache can cause problems when it becomes too big or corrupt. Or, your browser may not download the most current version of a web page from the website, instead showing you an older cached version.

To solve these problems, it is occasionally necessary to clear the browser cache. To find out how to clear the cache for the browser you are using, we recommend that you go to the “Help” tab on your browser and search “Clear Cache”.

Webinars (6)

What is a webinar?

Simply put, a webinar or web seminar is an online live, interactive seminar. You will have all of the advantages of an in-person instructor without leaving your home or office. Web seminars offer two-way communication between you, the instructor, and the others attending the seminar.

How do I get my certificate of completion?

After you have attended the webinar, return to the EngineeringCPD.com website and click the My Account link at the top of any of our pages. Once you have logged in, select My Courses to view the list of courses and webinars you have purchased. Click on the webinar title, then from the Course Homepage select Take Survey.

Once you have completed the short survey regarding how well the webinar met the learning objectives, you will see a link that allows you to download and print your certificate. If you wish to view the certificate or print additional copies in the future, simply click My Courses from the My Account menu to see a link to download the certificate.

Are CPD hours awarded for webinars?

Yes, webinars earn CPD hours.

Where can I see a list of upcoming webinars?

EngineeringCPD.com’s Webinar Calendar is an easy way to view webinars scheduled for the next several weeks. Icons at the top of the calendar will allow you to scroll several months in advance; however it is good to remember that many webinars are added to the calendar at later dates, so please check back often. The webinar listings are color-coded to indicate the area of practice the webinar will primarily appeal to, although many of our webinars are designed to be multi-disciplinary in appeal. Clicking listings in the Webinar Calendar will display the full webinar overview along with information on purchasing the webinar for an individual or for a group.

A complete listing of our webinar offerings (scheduled and unscheduled) can be found using the Search Webinars by Discipline page. This list can be filtered by discipline or number of CPD.

If the webinar you’d like to attend is either currently unscheduled or you are unable to attend on the scheduled date, you will find a link on the webinar overview page asking us to notify you when the webinar is next scheduled.

We have a group of engineers at our office who would all like to take part in a webinar. How does that work?

EngineeringCPD.com can accommodate groups of six or more attending from the same location with special pricing. This is a convenient way to assure that your entire engineering staff receives first class continuing education at an affordable price. For more information, Contact Us.

How do I take part in a webinar?

Search for webinars online or Contact Us for assistance. After purchasing a webinar, your receipt will contain a link to the webinar site along with an access code. Connect to the special webinar website shown on your receipt and then connect to the audio feed following the online instructions using either a call in number (telephone) or by using VOIP (streaming audio which requires speakers and microphone or a headset). Our webinars are provided by subject matter experts in the US and Australia and may be delivered from outside your home country. Note that calls outside your home country will be charged at rates stipulated by your phone network supplier and are outside the control of EngineeringCPD.com. You must have a computer with a high speed internet connection (DSL or cable) and a telephone in order to attend a webinar. For your comfort, it is suggested that you use a speakerphone or headset when attending the webinar.

If you have misplaced the purchase receipt showing the login information, just go to the My Account page and select My Courses to find a link to the webinar access information.

Writing a Course (4)

How do I apply to author a course or present a webinar?

EngineeringCPD.com contracts with eligible Subject Matter Experts to provide course material sold on our website. If you are interested in learning more about the benefits of becoming an EngineeringCPD.com Subject Matter Expert, allowing you to create a substantial passive income flow while giving back to your profession, send an email to authors@engineeringCPD.com. In the email, provide a copy of your resume, a short biography, and a list of your proposed topics for consideration. Our Review Team will be in contact generally within 72 hours with further information.

Am I required to pay any money to provide content for EngineeringCPD.com?

You never have to pay any money to present a webinar or have a course published on EngineeringCPD.com. We take care of all the costs for web development and maintenance, marketing, scheduling, and administration.

How much money can I make by providing content for EngineeringCPD.com?

Subject Matter Experts can create a substantial recurring revenue stream providing content for EngineeringCPD.com’s online courses and webinars

  • Online Courses
    • EngineeringCPD.com pays you a royalty each time your course is sold. The amount of money that you earn will ultimately depend on the popularity of your course. See Write a Course for more information.
  • Webinars
    • As a webinar instructor you are paid an hourly rate each time you present your webinar. See Present a Webinar for more information.

What are the qualifications required to either author a course or present a webinar for EngineeringCPD.com?

EngineeringCPD.com’s Subject Matter Experts must be qualified to teach the material through education and/or work experience. We review the education and professional credentials of all prospective content providers before publishing their work.